Unsure about what your appointment might look like during the COVID-19 pandemic?

Check out the short video below showing what changes we have made to reduce the risks of COVID-19

Coronavirus Help and Changes to our services

We are fully committed to ensuring the safety of each and every one of our clients and their families. To help ensure this, we have updated our guidelines and practices to help protect the NHS and our patients. Since lockdown in the UK, face-to-face appointments have not been recommended by Public Health England therefore, we have not been providing this type of service. However, we are able to provide Telehealth services and face to face appointments in certain circumstances.

Please see the below chart detailing our current working practices.

Virtual Triage Assessments

To ensure that we maximise the safety of our clients, families, and practitioners, we have adopted a Virtual Triage approach to our care. This means that we are able to provide significant care for those who require it alongside keeping within the government guidelines and practising safely according to Public Health England. These types of appointments include an initial video-call screening appointment where we can ascertain the potential causes of your complaints and whether this may require referral to GP / ED / or hospital care. After this, we can either progress with care via additional video calls supporting you throughout your recovery, additional referrals where required or face to face appointments where required. Please note, in most cases this may not be possible and shall be determined relevant by the practitioner.


Payments can be made either online via the online booking portal, or at reception via contactless / card where possible.

Signage and your safety

Please adhere to all instructions on signage throughout the building, this is for patient and staff safety. If you have any questions or are unsure about how to proceed with your appointment, ask a member of staff. They will be more than happy to help!

Changes to the clinic to maximise safety:

Upon Arrival

  • A maximum of 2 people will be allowed into the physiotherapy room at one time, please do not bring anyone to the appointment with you unless necessary. Please get in touch if you would like to request an additional person.

  • Please do not arrive more than 10 minutes before your appointment, this is to help reduce the potential contact with other people when waiting.

  • If possible, it is recommended that you bring a mask or face covering to the appointment however this may be requested to removed during certain elements of the treatment. You do not have to remove your face covering if you do not wish to.

  • Upon arrival, please wait outside of the main entrance until 1-2 minutes before your appointment, at this point, speak to the receptionist where you will be redirected to either the waiting are or the therapy room.

During your appointment

  • Hand sanitiser will be provided

  • Social distancing shall remain in place throughout the appointment where possible.

  • PPE shall be in use where required and recommended by BASRaT.

  • All equipment shall be sanitised before use.

After your appointment

  • Please leave the building as soon as possible unless you are required to make a payment at reception.

  • If you require to make a booking, please do-so at the end of your appointment with the therapist.

If you have any questions, please do not hesitate to contact us in clinic, or at info@nssportsrehab.com.

Unit 46, The Riverwalk, Durham, DH1 4SL
Tel: 07764446067
Email: Info@nssportsrehab.com
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